The Medical Transportation Coordinator organizes safe, timely, and reliable transportation for community members attending medical appointments, returning home following hospital discharge, or accessing other healthcare services. As the primary liaison among clients, families, drivers, healthcare providers, and transportation vendors, the Coordinator supports seamless service delivery and continuity of care.
Duties and Responsibilities
- Coordinate transportation: Schedule and confirm trips based on clients’ medical needs, appointment times, eligibility, and available resources.
- Communicate with clients and partners: Act as the main point of contact for clients, families, healthcare providers, drivers, and vendors, promptly communicating pickup details, delays, cancellations, and schedule changes.
- Protect privacy and maintain compliance: Safeguard personal health information and follow applicable privacy, accessibility, transportation, workplace safety, and organizational requirements.
- Oversee daily operations: Monitor trip schedules, coordinate drivers and service providers, and respond effectively to urgent or unexpected transportation needs.
- Maintain records and prepare reports: Keep accurate transportation logs, client records, billing details, and vendor invoices. Prepare monthly progress reports, service-use statistics, and other required documentation.
- Support clients: Clearly explain transportation policies, eligibility requirements, and scheduling procedures while providing respectful and responsive service.
- Promote quality and safety: Help ensure drivers and transportation providers meet established safety standards, service expectations, and client-care practices.
- Fulfil reporting responsibilities: Report directly to the Health Director and perform other related duties as assigned.
Qualifications
- Excellent verbal and written communication skills.
- Strong organizational, time-management, and multitasking abilities, with close attention to detail.
- Ability to work respectfully and effectively with clients, families, healthcare providers, drivers, and service vendors.
- Proficiency with common computer applications, email, electronic recordkeeping, and reporting tools.
- Education or training in health, human services, administration, or a related field. Current First Aid and CPR certification is preferred.
- Knowledge of the community and the ability to speak Ojibway are considered assets.
- Valid driver’s licence and reliable access to transportation.
- Satisfactory and current Vulnerable Sector Check.
Benefits
- Health and dental coverage
- Salary range: $44,850 – $48,750
- Retirement savings program
How to Apply
- To apply, please submit your résumé to [email protected]. Only applicants selected for an interview will be contacted. This position will remain posted until filled.